Desk Duty ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
Data controller: Dru Erasmus, trading as Desk Duty. Contact: hello@deskduty.uk
What data we collect
- Name and email address — when you contact us or book a discovery call
- Business name and role — provided during onboarding
- Communication records — emails and messages exchanged in the course of providing services
- Payment information — processed securely via third-party providers; we do not store card details
- Usage data — if analytics are added in future, this policy will be updated
Why we collect it
- To respond to enquiries and provide our services
- To manage your subscription and process payments
- To communicate about tasks, invoices and updates
- To comply with legal obligations
We rely on contract performance and legitimate interests as our lawful bases for processing.
How long we keep it
We retain your data for up to 2 years after your last contact or the end of our working relationship, unless we are required by law to keep it longer (e.g. financial records for 6 years under HMRC rules).
Who we share it with
We do not sell or share your personal data with third parties for marketing. We may share data with:
- Payment processors (e.g. Stripe or PayPal) — solely to process transactions
- Professional advisors (e.g. accountants) — under confidentiality obligations
- Law enforcement or regulators — where required by law
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability — receive your data in a structured format
- Withdraw consent at any time (where processing is consent-based)
To exercise any of these rights, email hello@deskduty.uk. We will respond within 30 days.
Cookies
This website does not currently use cookies or tracking scripts. If this changes, this policy will be updated and a cookie banner will be added.
Complaints
If you have a concern about how we handle your data, please contact us first at hello@deskduty.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.